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Please reach us at support@calmcreativedesign.com if you cannot find an answer to your question.
We accept all major credit cards through Square.
We also accept cash and electronic transfer payments via Zelle (preferred), CashApp and Venmo.
We accept cancellations within 24 hours after purchase.
We do not accept returns or exchanges; but please contact us if you have any problems with your order.
Returns and exchanges details:
Because most of our items are personalized, returns are not accepted unless CALM Creative Design is at fault. We will be more than happy to work with you; therefore, if you have any issues or concerns, please feel free to contact us at support@calmcreativedesign.com.
Refunds and/or changes on custom items will not be given once the order is in production.
CALM Creative Design is not responsible for errors that were included in the submitted wording from the client and no refunds/exchanges will be given due to such errors.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds or replacement will not be sent after 5 days of receiving the order.
CALM Creative Design can create a wide variety of embroidery designs, including logos, monograms, custom artwork, and more. We work closely with our clients to ensure that their embroidery designs are exactly what they envision.
CALM Creative Design can embroider a variety of items, including hats, shirts, jackets, bags, and more. We can also embroider on items that you provide, or we can source items for you if necessary.
Turnaround time for embroidery orders depends on the size and complexity of the order. We work closely with our clients to estimate turnaround times and ensure that orders are completed as quickly as possible without sacrificing quality.
Unfortunately after the package has left our facility, it is out of our control. We will not replace it or investigate. Please contact your USPS, UPS or FedEX for further information.
Please make sure your address is correct when purchasing.
Tracking information is always sent. Please track your package when order ships.
Your handmade quilt is meant to be USED! Using it is the best way to keep it fresh.
If you need to wash it occasionally, follow these instructions:
SPOT CLEAN: For small spots, hand wash that section with a damp cloth and a gentle, non-bleach detergent.
MACHINE WASH: For full wash, use gentle cycle with cold water; tumble dry low heat until damp and then line dry.
Clip any loose threads. DO NOT pull them.
Please reach us at support@calmcreativedesign.com if you cannot find an answer to your question.
Stitch Bar by CALM is a live custom embroidery experience where guests personalize items and have them stitched on-site during your event.
Guests can choose from a curated menu of preset designs, names, initials, and thread color options to create their custom piece. Personalization is typically done on items such as tote bags, apparel, hats, denim, and other fabric goods selected to ensure a smooth and high-quality on-site experience.
The Stitch Bar is ideal for private parties, showers, corporate events, brand activations, weddings and community gatherings.
Stitch Bar is available with a minimum booking commitment to ensure a polished and complete guest experience. Additional time can be added based on your event needs.
Yes. Items can be provided by the client or selected from approved options based on your event and package.
To ensure a smooth guest experience, on-site embroidery is limited to a curated selection of preset personalization options.
Travel is included within a set service area in the greater Cleveland, OH area. Additional travel may be added as an enhancement.
Submit an inquiry through the contact form, and we will follow up with availability, package options, and next steps.
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